I'm guessing this is a known issue... on every 2009 Escape. It is now July, parts still backordered and that's what my Escape needs. I'm at about 10K miles.
I had my Escape for 4 days and they had to do something related to the Exhaust system. Another known issue.
My take is that since this is the "redesigned" version we will see many "bugs". I miss my 2006 Escape.