Ford Enthusiast Unofficial Resource

Go Back   Ford Forum - Enthusiast Forums for Ford Owners > Ford Trucks, Ford Vans & Ford SUV's > Ford Escape
Sign in using an external account
Register Forgot Password?
Search



Welcome to Ford Forum!
Welcome to Ford Forum,

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!


Reply
 
 
 
 
LinkBack Thread Tools Search this Thread
  #1  
Old 07-30-2009, 09:30 AM
Junior Member
 
Join Date: Jul 2009
Posts: 2
Default Sunroof glass Defect

2008 Ford Escape, possible defect in sunroof glass. Ford taking absolutely NO responsibility, and this is NOT covered by any warrenty, extended or otherwise. I was driving down the road and the sunroof glass exploded without any provocation, no rock, nothing falling from the sky, just a loud and I do mean LOUD pop, followed by crackling sound, glass was completely shattered. It was 80 degrees outside, overcast day, my windows were rolled down, heat was not a factor. After following up with Ford (this vechile is 1.5 years old with 20,000 mi) and being told they will NOT help me, except to charge me $1050.00 to replace just the glass, I started shopping around. Finally had to file a claim w/my insurance provider, and pay the $500 deductible, total cost to repair w/a company that my insurance provider recommended was over $1400. FOR A PIECE OF GLASS!!! This glass of course had to be special ordered from FORD, so I am leary of this lasting more than a year! we will see. In the meantime I am going to work w/my insurance provider to get my premiums down, in preparation for the next time. I do not recommend an escape or other vehicle from FORD that has a sunroof!!! Not worth the hassle.
Reply With Quote
  #2  
Old 09-07-2009, 09:45 PM
Junior Member
 
Join Date: Sep 2009
Posts: 2
Default

Wow! The sunroof on our 2008 Escape exploded last week on I-95! My hubby and I were sure nothing hit the roof to cause the break. A very scary way to begin our vacation. We had to have the glass replaced at FORD in Florida....but still need to replace the entire tracking as tiny bits of glass got into the track. So far, 750.00, a lot of stress, and two days lost vacation.

Can we go after FORD together?
Reply With Quote
  #3  
Old 09-08-2009, 08:12 AM
Senior Member
2010 Lincoln MKZ
My Garage
 
Join Date: Jan 2007
Location: Yorkshire, NY
Posts: 1,534
Default

Being that the 2008 Escape is a "REDESIGNED" vehicle, including new sheet metal work, it wouldn't suprise me that the body is somehow flexing enough to cause the moon/sun roof to break. Ford had the same issue with the rear hatch window when they redesigned the Explorer in 2002. Ford paid for these repairs and I would contact your District Ford Rep if the Dealer is giving you a hard time. Keep your repair receipts for a future reimbursement.
__________________
2004 Freestar Limited 4.2 V6 w/Water Injection & Iridium plugs
2010 Lincoln MKZ AWD (Vacationing in Arizona)
2007 Focus SE (Just bought 9/29/2012 @ 59K miles)
1979 Gilson 32" 10HP Snowblower
2007 Generac 17.5Kw Generator w/33HP Twin-Cylinder engine
Farmhand 3-Cylinder air compressor

AMSOIL Lubricants and Filters in everything

"Have a good day, and a better one tomorrow"
Reply With Quote
  #4  
Old 09-09-2009, 10:02 AM
Junior Member
 
Join Date: Jul 2009
Posts: 2
Default Sunroof glass Defect

Thank you for the input, I will be contacting my Ford Rep. I saved all reciepts. However, the ford dealership did say they are not responsible for any glass work, including sun roof, its basically my word against theirs, for all they know, something could have hit it....although I know nothing did. The glass repair shop manager said they could not determine the cause by looking at it. I was lucky i didn't have to have the track replaced.
Thx
Reply With Quote
  #5  
Old 09-10-2009, 05:47 AM
Senior Member
2010 Lincoln MKZ
My Garage
 
Join Date: Jan 2007
Location: Yorkshire, NY
Posts: 1,534
Default

Keep your foot down and planted firm. The "BURDEN OF PROOF" for a manufacturer defect falls on the manufacturer. The vehicle comes with a 3yr/36,000 mile Bumper-To-Bumper warranty. I don't ever remember reading anything in any of my vehicle warranties that stated glass was not covered.
__________________
2004 Freestar Limited 4.2 V6 w/Water Injection & Iridium plugs
2010 Lincoln MKZ AWD (Vacationing in Arizona)
2007 Focus SE (Just bought 9/29/2012 @ 59K miles)
1979 Gilson 32" 10HP Snowblower
2007 Generac 17.5Kw Generator w/33HP Twin-Cylinder engine
Farmhand 3-Cylinder air compressor

AMSOIL Lubricants and Filters in everything

"Have a good day, and a better one tomorrow"
Reply With Quote
  #6  
Old 11-09-2009, 09:01 PM
Junior Member
 
Join Date: Nov 2009
Posts: 3
Default

Unbelievable guys, this morning I wasn't even moving I just went out to start my 2008 Ford xlt it only has 22095 miles on it and wasn't even moving and the sunroof exploded. It was 50 degrees outside , sunny and Ford won't do anything, I have 3 yr , 36000 warranty plus extended warranty, plus my son works at the dealership. Better yet they use the excuse possibly a rock or frozen ice hit it. Must of been a boulder because why would the glass be shooting upward and not down like something landed on it ? I wrote to the National Safety Board tonight , and luckily we have an attorney in our family because they wanted to charge us $660.00 to replace it. I said excuse me I don't think so this vehicle is only 1 1/2 yrs old and It was sitting still . Luckily my son was a Ford school in Chicago taking class. I didn't deal with the dealership he works at because they pretty much kept saying it was probably a rock . I ironically I have a rather long concrete driveway and the road was blocked off for thru traffice due to work on the spillway on the lake and there was no traffic at the time. So unless there are some rather large birds dropping large rocks and there wasn't 1 to be found on the vehicle or ice chunks on the ground anywhere on this sunny morning. I owned a Ford Explorer prior to this and it had a sunroof an nope I can say never had it explode. So someone at Ford is a liar.
Reply With Quote
  #7  
Old 11-10-2009, 05:45 AM
Junior Member
 
Join Date: Nov 2009
Posts: 3
Default

Contact the National Highway Traffic and Safety Assoo. File a complaint they will ask the vin # ect. and when the incident occurred ect. If they find a pattern then they will get a recall going possible. If you see their list I went with other because they have a list of catagories you go under. As I said before we aren't letting this one fly because the vehicle only has 22000 miles and wasn't even moving. For this to happen.
Reply With Quote
  #8  
Old 11-11-2009, 06:32 PM
Junior Member
 
Join Date: Nov 2009
Posts: 3
Default The dealership is replacing my sunroof

Fortunately the dealership where I purchased the sunroof is replacing my sunroof N/C I still filed a complaint thru the www.nhtsa.dot.gov
I was lucky I wasn't driving at the time so it was very unusual for a vehicle to have a sunroof just explode like that sitting still that is what the first Ford dealership said they never heard of such a thing. So at least I am a Fortunate one I have a dealer who took care of the matter. So I was rather shocked
Reply With Quote
  #9  
Old 07-23-2010, 12:18 PM
Junior Member
 
Join Date: Jul 2010
Posts: 2
Default

This happened to me yesterday with my 2009 Ford Focus with 16500 miles. I had two eight year old girls in the back seat that I just picked up from Girl Scout camp. Thank goodness I had the cover pulled closed. We were driving down the highway when all of a sudden it sounded like something hit the sunroof. I then hear glass start to fall on the cover. I am so happy that cover was closed. We were going about 65 and I hate to even think what would have happen to the girls if the cover was open.

The dealer will not replace it. I am having to go through my insurance company. I am very upset and disappointed.

Click the image to open in full size.


Click the image to open in full size.

Last edited by Lynn1020; 07-23-2010 at 01:33 PM. Reason: add pictures
Reply With Quote
  #10  
Old 08-17-2012, 03:37 PM
Junior Member
 
Join Date: Aug 2012
Posts: 2
Default Taurus Sunroof Exploded

It just happened to me. Driving at 70 mph, open highway, 74 degrees F outside. Sounded like a shotgun was fired just outside the car.

2011 Ford Taurus is 2.5 years old with 28K miles. Ford is trying to say it's a road hazard, but nothing hit the car and nothing was around the car.

I've ordered pictures incase I need to report this to the feds and send to the Ford CEO. Hopefully we will resolve this the way it should be. You can plainly see that this exploded outwards. It's a good thing that no car was behind us. If we were on an LA freeway, there could have been a huge mess in the rear view mirror.
Attached Images
File Type: jpg Sunroof_Glass_Exploded_Outward3.jpg (73.1 KB, 5 views)
Reply With Quote
Old 08-17-2012, 03:37 PM
 
 
 
Reply

Tags
cost, escape, exploded, f150, focus, ford, glass, mi, replace, replacing, shatter, shattered, sunroof, sunroofs, taurus

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Advertising
Our Sponsors
Vendor Directory
New Sponsors
All times are GMT -5. The time now is 10:45 AM.

© Internet Brands, Inc.


This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. Ford® is a registered trademark of the Ford Motor Company.