I think the best thing to do is call the Ford Relationship Number. I pulled it off of MyFord for you.
If you prefer to contact us by phone, simply call the Customer Relationship Center toll-free at:
1-800-833-0312 (TDD for the hearing impaired)
Hours (Eastern Standard Time):
8 a.m. - 8 p.m., Monday-Friday
9 a.m. - 5:30 p.m., Saturday