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pakus -> RE: Humming in the heat (7/19/2005 1:05:18 PM)
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JD, you said you were going to replace the IAC (Idle Air Control) valve and then later you said that you replaced the MAF. Which was it. I am a Senior Master Ford Tech and as for the dealer telling TexFordOwner that they could not duplicate the concern, that is not that uncommon. You drive your car everyday of the week and know every thing there is to know about it and how to make it act up. As a tech we get a repair order on a car that we may or may not have seen before with a concern on it. We may or may not get any information on how to duplicate the concern. We drive the car and run diagnostics. If the concern does not happen during our test drive and there are no DTC's related to the concern, we advise the customer of what we found or in this case what we did not find. This is not to say that the car does not have a concern or even that I may have fixed thirty or forty of them with the described concern by replacinging the IAC. However you are not paying me to guess with your money. You could record the sound that your car makes and play it to twenty different people and you would get twenty different descriptions on the noise. It is imperitive that we duplicate the concern before replacing parts or at least let the customer know that we could not duplicate the concern but our experience leads us to believe it is the IAC based soley on the description given by the customer. If we make an educated guess based on this information and get it wrong you know who will be beating down the door wanting their money back. And by the way the labor on an IAC for a 1998 Explorer is about .5 hours, this does not mean that it takes 30 minutes to take out two bolts and replace the part. This time includes the time we spend in the parts department looking up your parts, ordering your parts if we do not have them in stock, going back to parts to get the parts when they come in, pulling the car back in the shop, installing the part, checking and clearing any possible DTC's, filling out the paperwork and parking the car. For those of you out there that think technicians are just out there waiting for you to break down so that we can stick to you, you should spend some time at the dealership before making you final decision about that. What other occupation can you think of where you are working for someone else and still have to invest $30,000 to $80,000 of your own money (in tools) just to be able to have the privaledge to work for them? Do you have any idea how many IAC valves you would have to put on to pay for that. Granted it does not take $30,000 worth of tools to install one but the next car will have a different concern that requires different tools and so on and so on. I really love my career choice and the people that I work with and my loyal following of customers that travel many miles just for my services and honest work. I just hate it when outsiders and shadetree wantabees run down something they know nothing about. I will get off my soap box for now. I am sure there are many out there that have had terrible experiences at a dealership that will be giving me an earful for this post. SMT
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