TSB for Airbag Light / Seatbelt

Ford Forum Ford Classifieds Photo Gallery Member List Search Ford Recalls Contact FF Sponsors
Ford News Ford Lineup Forum FAQ Calendars Ford TSB's Register Login

TSB for Airbag Light / Seatbelt

Printable Version

Ford Forum >> Ford Trucks, Ford Vans & Ford SUV's >> Ford Explorer >> TSB for Airbag Light / Seatbelt

Page: [1]

Message

<< Older Topic Newer Topic >>

TSB for Airbag Light / Seatbelt - 7/2/2008 8:36:44 AM

bonaventure

Posts: 1
Score: 0
Joined: 7/2/2008
Status: offline

I have a 2002 Ford Explorer; I took it in because my airbag light came on. I was told there was a TSB for this - it has something to do with the seltbelt retension and the airbag - unfortunately this failed after I was out of the factory warrantee. I do have an extended warrantee but now I''m being told by them that since there was a TSB for this they will not cover it (the warranttee was purchased at the time I purchased the car through the dealer - same dealer I''m going to for service).

CS told me basically once they found out I was out of warrantee that is all they would say to be its not covered because you are out of warrantee. I tried (patiently @ first) that it is really not my fault that the defective part failed after the warrantee. This is the second time a TSB was issued for my vehicle and the defective part failed after the factory warrantee. I do not feel I should have to pay for this repair at all; but I figured at least Ford, the dealer or the warrantee company would offer to pay for at least part of the repair.

I''m at my witts end; I''m very upset this has happened for a 2x with ford. I feel they are not backing their product, I lived up to my end of the bargain - taking care of my car, proper maintenace, etc. I do not have control of when a defective part will fail. Any ideas how to get them to take responsibility - it is an important item (airbag) and I have to get it fixed to be safe.

Thanks for any help.

Post #: 1

RE: TSB for Airbag Light / Seatbelt - 7/2/2008 6:49:44 PM

jr78

Posts: 97
Score: 0
Joined: 12/5/2007
Status: offline

You can click on the TSB button on the top of the page.
Which ESP warrenty do you have?? A TSB has no effect on weather a part is or is not covered by you ESP. But your car is 6 years old so the base 3 yr 36,000 mile warrenty ended long ago.

(in reply to bonaventure)

Post #: 2