2015 Mustang Transmission Problems...
 

Wondering if anyone has had problems with their MT82 Mustang manual transmission?

I noticed problems at ~244 miles when I picked up my car from a Ford dealership, Bozard Ford, where it was in for warranty repair of fender/door misalignment which caused paint damage. After a poor paint repair by an auto shop, video below, I brought my car home from the dealership, and when I drove away in my Mustang after the dealership had it for ~16 miles, I immediately noticed the manual transmission didn’t shift right at all (it always shifted perfectly when I dropped it off). The transmission would basically now bind, catch, grind and then pop into 4th gear at low RPMs in a very odd two stage process. It absolutely never did this before I dropped it at the dealership. In addition, third and fourth now made a louder thud going into gear. The transmission shift quality was significantly, noticeably degraded somehow when I left it in the dealership’s care.

Does anyone know what would cause this really poor shift quality? What type of condition? What should I do?

Poor Paint Repair:

Update 2/4: Transmission Problems at 244 miles on Odometer (less than a week old)!! While with the dealership for warranty paint repair and door/fender alignment, the manual transmission shift quality became VERY poor in 4th gear. So at 244 miles on the odometer it's now got manual transmission and paint problems!

Update 2/18: After talking to the dealership service manager, GM, and Ford I have still not been offered a brand new transmission for the car. Anyone with experience with rebuilds or rebuilt transmissions? A master certified mechanic advised me against a rebuilt transmission.

Update 3/9: Test drove a brand new 2015 Mustang GT Manual at Autonation Ford Jacksonville where I confirmed that a new Mustang GT manual does NOT exhibit the same shift problem.

Update 3/12: Ford still has not offered a brand new transmission, despite my circumstances. No resolution reached despite dozens of phone calls to Ford and dealerships. Still have transmission problems with 4th gear.

Update 3/14: For additional confirmation, took it to an independent transmission repair shop 3/14 with 996 miles on it where the mechanic confirmed a transmission problem exists.

Update 3/19: Unable to get transmission fixed (at all) up to this point. Stuck. Not sure what to do next?

Update 3/20: Seems like more dealership run-around and denials etc...

Update 3/24: Another independent repair shop drives car 3/24 and mechanic said there def. is a problem with transmission. Believed to be bad syncros. *Though, a Ford dealership still has NOT given me anything in writing that lists a problem they could find with transmission.*

Update 4/3: Serious transmission and also lingering paint problems (but I still have five other gears, right). Time to get exact numbers on oil consumption.

Update 4/4: 2 months, still working on getting it fixed and resolved. I want to thank everyone who has supported me by responding to my thread and viewing my Youtube videos. The more responses and views I get, the more support I have (please keep supporting). I have received a lot of great advice from all of you, my fellow car enthusiasts. Sharing my experience is about helping others avoid what has happened to me. It's been a tough couple months for me (dozens of phone calls, hundreds of miles, dozens of hours to try to get it fixed). As I continue to work to get my car’s transmission fixed (and other car problems), please consider taking caution when leaving your car at a dealership or auto repair shop. Please wish me luck, your support is always much appreciated. God bless.

Update 4/13: I am deciding if I should bring my Mustang in to a Ford dealership again (or move to plan B). Two independent repair shops already confirmed the transmission problem, so one would think a Ford dealership will eventually acknowledge the transmission problem too in writing and fix it (or maybe they never will). I will post updates to help everyone. Thanks for all your responses and support guys!

Update 4/19: Still not fixed. Plan B.


**My experience is now on websites and forums. Please see my video appeal on Youtube for latest updates**
https://www.youtube.com/watch?v=VbbwzeOZhNo

Fair Solution.
 

Update: After talking to the service manager, GM, and Ford several times they have offered to rebuild my transmission (contingent upon dealership acknowledging transmission problem). Please feel free to share my story to help a long-time Ford owner :)

what about your door damage / on your tranny that's what ford should do and who is rebuilding it ford motor co I hope. And you should get a loaner while your body work and tranny rebuild is going on. nice looking car.
have had fords 40yrs
sho11

That paint job should never of left the body shop. A blind person could see that. As far as the tranny issue, being brand new with less than 300 miles on it, they should install a new tranny or a "Ford Authorized" rebuilt unit. Not a shop rebuild.

you should get a new tranny with any conversation at all and they know that.do not accept a shop rebuilt because you are entitled to a new transmission and don't let them talk you out of it' Deysha please help this man with his problem.it should not be his problem.

SHO11 aka tomk aka tom Kelly

I wish I could get a new transmission. Ford won't offer one yet, despite my persistence.


Latest Update 3/12: Hoping Ford will help resolve? Ford still hasn't offered a brand new transmission (even though my brand new Mustang developed damaged paint and transmission problems while at Bozard Ford for repair). The 4th gear problems persist. Very unhappy. Will Ford help? It would be nice if this story had a happy ending.

Have you discussed the issue with the District Ford Rep yet? If not, schedule an appointment to do so face-to-face. Have all of your documentation and discuss the issue with the Rep in a calm manner.

I went thru a tranny issue with me 1983 ranger when it was out of warranty (caused by an in-warranty repair). The guy before me was ranting and raving at the Rep over poor sound out of an AM/FM Radio in a F-250 regular cab w/Diesel engine. Needless to say, that guy got nothing except to severely piss the Rep off.

I figured since I was next, and my issue was for an out-of-warranty tranny I was screwed.

I calmly explained my issue with the Rep and provided my documentation for my issue. The Rep went and made 1 phone call and came back and said that Ford will rebuild my tranny at no cost to me.

It's worth a try. Good luck.

Thanks for information! Yes I spoke with her. Dealerships don't seem to want to be involved, so I am stuck with a messed-up, problematic transmission at this point.

How do I schedule a face-to-face meeting?

I have no idea why they wouldn't authorize a fluid change. Maybe because it would show problems. As far as scheduling a face-to-face with the Ford Rep, you may have to contact the Ford Customer Service number in your owners manual. The dealership that was doing the repair on my truck are the ones that helped schedule my face-to-face, but due to your issue with the dealership, yours may not want to help. Good luck.

I have asked dealerships repeatedly (and even Ford) to authorize the fluid change and they don't want to :mad:.

A Ford mechanic told me he felt a concern/problem. Ford should just fix it.

Update 3/20: Seems like more dealership run-around and denials etc...

Update 3/24: Another independent repair shop drives car 3/24 and mechanic said there def. is a problem with transmission. Believed to be bad syncros. Though, a Ford dealership still has NOT given me anything in writing that lists a problem with transmission.

**My experience is now on websites and forums. Please refer to my video appeal on Youtube for latest updates**

2015 Mustang GT - My Appeal to Ford to Fix My 2015 Mustang Transmission Problems - YouTube

Well said! Will Ford provide more assistance? CSM mentioned my case is closed.

I've been loyal to Ford and owned a number of Fords, you would think the problem would be fixed no questions asked.

If this were an automatic transmission I would also think it should be replaced, however, since it is a manual trans there is nothing in there compared to an automatic. Somebody at the dealership "maybe" took it out and played speedshift with it and possibly damaged one of the blocking rings that go with 4th gear, no big deal. If it were me this is what I would do.
As long as they are willing to open it up and correct the problem, which is not a big job, Let them fix it, under warranty , of course. There is just not that much to a manual trans and it should be covered under the Powertrain warranty.
You seem to be getting nowhere with your present path and it may be time to chose a different approach. There would be no need to "rebuild" the whole trans unless there is junk circulating around in there and it could do more damage if left in there with continued use.
You have a nice vehicle and you should be able to enjoy driving it and not worrying about how much additional damage and headaches you will have up the road. As you know most problems are usually solved one at a time.

Thanks for the information and the support! I will try again, I agree. I should be able to drive it without additional headaches and worries, wish me luck.

Update 4/4: 2 months, still working on getting it fixed and resolved. I want to thank everyone who has supported me by responding to my thread and viewing my Youtube videos. The more responses and views I get, the more support I have (please keep supporting). I have received a lot of great advice from all of you, my fellow car enthusiasts. Sharing my experience is about helping others avoid what has happened to me.

It's been a tough couple months for me (dozens of phone calls, hundreds of miles, dozens of hours to try to get it fixed). As I continue to work to get my car’s transmission fixed (and other car problems), please take caution when leaving your car at a dealership or auto repair shop. Please wish me luck, your support is always much appreciated. God bless.

what does touch up paint have to do with the transmission?

Just the transmission problems developed while the dealership had my car in for warranty paint repair (when the paint damage and poor paint repair which looked like touchup paint also occurred).

Thanks hanky! Ford doesn't want to fix it.

Update 4/19: Transmission still not fixed. Plan B.

Have you inquired of them if it would help if your attorney spoke with them? Your attorney should be able to get some better response and may be able to explain if the "lemon law" would apply here. You never know, there might be a newer Mustang in your future.

Update 5/4: I am thankful for the support everyone has given me!, as I take further steps to get my transmission fixed. Thanks for all the responses, I will update the thread with more detailed information and hopefully a final resolution soon.

Update 5/20: Transmission still not fixed, but I will update everyone on the final outcome (hopefully soon). Please message me if you can help. I have sympathy for anyone who has ever been through something similar, I feel your pain.

Yes, if Ford wants to do the right thing there would be a newer Mustang in my future :) This has been a new car owner's worst nightmare...

Update 3/20/2016: I first want to thank everyone on the forum who has offered advice or viewed my thread. Its been a while since I created this thread to help all owners by sharing my aweful dealership experience (at Bozard Ford). Please be careful when leaving your car at a dealership! The problems with my 2015 Mustang GT have put me through hell. I paid $37k+ for my 2015 Mustang and it STILL has transmission problems (Ford hasn't fixed!) Ford can do the right thing, but they choose not to.

If you wish to help everyone, all mustang owners, please reply to this thread or view my experience video below. Every view counts!:


Thank you once again for your support of the good fight!

I'll through my thoughts into the ring here :-)

First, just my opinon, what I see ..

As far as the paint, fender/door gap, was the fender/panel ever re aligned? That gap looks sufficient that the door and fender should have never rubbed, and if it was a close rubbing spacing gap issue prior or after delivery, was it noticed any time the door was opened? If so, was a panel clearance issue noted clearly in the service/warranty docs, or just a finish repair?
On delivery,,, did you walk around the car? Was that when the paint damage was noticed ? If it had made it past Ford quality Control, damaged during transport possibly, and then your eye during the test drive, walk around? When and how was the damage discovered?
I bought a new T/A years back that was unloaded from the transport damaging the quarter panel paint, the Dealer tried to assign the damage to me, but was noticed and reported within a very short time. Easy to see how it ' could have' been a transport damage issue. I didn't notice it straight away, because it was down low, and more hidden..

Generally there are mobile vendors that 'come to the dealership' to correct minor paint imperfections, unless a door/ fender gap issue, or more extensive corrective issues, I'm not sure why they would have taken it to a paint shop, more so if a touch up brush would be used. A brush repair, on a dark brand new car, in plain sight, doubt anyone would sign off on that..

The trans and clutch,

First, not in any way pointing a boney finger,,, and one or the other issues could certainly be an build or component quality/failure issue.
If it were abused while it was under Fords care, either at the Dealer, or a vendor they took it to, then they'd be responsible. Period..
Looking at it from 'both sides' and from here thou, and what may be the stumbling point, is it would seem unlikely that (your first complaint) a transmission hard part failure would cause the clutch to fail. Now,, a clutch release problem, ' could' cause transmission damage if it was left without a needed repair. But there doesn't seem to be a clutch release complaint in the beginning? Again, if abused (there eyes) could see damaging possibly one or the other components, but both in a short time/ mileage? It would seem it would have to have been beat'n Badly, more so in such short mileage while under their control.. So,, it would seem it was either their responsibility, or yours. They'd most likely lean towards you, more so if they've used that paint service with no other problems. Again, looking from their seat..

Not to blame but looking at the total picture and both sides of the street again, if the clutch was dragging, not releasing completely, it generally can/would cause damage on more than one gear set. That may need to be proven at some point. Transmission, gear component failures, not sure how that would fail a clutch.? Clutch should be able to take a fair amount of abuse, generally either
being prematurely thinned, or burnt, or catastrophic failure. To fail the clutch in such a short time, along with the trans 'certainly points' or lends to the possibility that it was abused.

The burden of proof should be on the Dealer,, if the car is pulled apart, and the clutch and trans disassembled, should determine 'forensically' what happened. If the clutch assembly shows signs of extreme heat, excessive wear would bend towards abuse. If the pressure plate failed showing a part malfunction, then warranty should cover the clutch 'and' trans. More so if the Dealers blew you off within your complaints.

Transmission disassembly may show overall clutch release issues if wear is 'global' through out the gear sets, or more so more than just one..

No matter, if the car was damaged under Fords care, it should be covered under warranty. Since you seem clear that the problems developed all at the hands of Ford and/or their vendors, then the options are to continue as noted through Fords Reps,, above the dealer level,, and 'certainly' obtain legal representation to help in a direction should they dig their heels in.. Any work to diagnose, fluid drop etc. must be done through Ford..