Hi everyone, I'm a new member to this forum, was just wondering if anyone else is experiencing the same issues as me. I am an owner of a 2019 Edge ST, as of this evening (4/26/20), I was getting ready to leave for work, I plug my phone into the cable port to start running Android Auto and a notification popped up on my phone telling me that the program is not running. My phone indicated that I need to use a new cable and/or to use a different USB port to run Android Auto. I know that my cable isn't the issue seeing that I didn't have any problems up until this day. I tried using a different USB port, to no avail. I took my truck in to get an oil change a day ago, but when I picked the truck up from the dealership, Android Auto was working fine. I'm using a Pixel 3XL, and am almost certain it's something on Google's end for the App to not be functioning properly. I was just wondering if anyone is suffering from the same issues, if you tried troubleshooting and whether or not you had any success? I restarted my phone, turned the tuck on and off and it seems as if it didn't fix the problem. Any help would be appreciated! Thanks.

 

My Samsung Galaxy S10 phone was connecting fine with my 2017 Ford Escape (running sync 3) and then suddenly started getting similar messages. Since Android Auto can't be uninstalled on the Galaxy S10 I simply uninstalled the updates. And it worked again. Perhaps the developers of Android Auto have introduced something in a recent update that creates a conflict with Ford's Sync 3 (or Ford introduced an update to Sync 3 that doesn't sync well with the updated version of Android Auto?). In any case, uninstalling the Android Auto updates and returning it to original factory settings worked for me.