Be careful about ford's commitments
Thread Starter
Joined: Aug 2006
Posts: 1
Be careful about ford's commitments
Hello, I reserved a hitch with U-haul planning to rent a trailer from San Francisco to Lancaster. After visiting the Ford WEB site, I noticed ford's capability and support for hitches, towing etc. I then decided to visit the nearest Ford service centre at the Antelope Valley. They recommented the following things, 1) that I be careful about third party services; 2) that third party alterations may effect my warranty arangement with Ford. Given that Ford quoted me $450 and U-haul $175 ++ for the wiring, I decided to go Ford. Horray!! I may my order and appointment for a Friday (Uhaul was gonna do it on a Saturday) given my trip to San Francisco is on Saturday PM.
After leaving ford with the appointment already made up, I remembered my $50 deposit. So the next day, I decided to call ford and try to cancel my appointment. When I called I was informed by the manager that I should not cancel my appointment and to bring up the $50 issue with their representative cause he feels that Ford should give me $50 rebate to compensate.
Being professional about it, given I still have to work with them for the trailer, I decided to go and cancel my hitch job. I did and and things went well. Being satisfied with U-haul, I went back to ford to 1) confirm my appointment and Informed them and, 2) to inform Ford that I was able to successfully cancel the proposed job with U-haul.
Satisfied with everything, I was able to slee well the next evening.
The next day I was informed that Ford will have to cancel. CANCEL! Because, a wrong part was delivered. Hmmmm.
I had to do something cause there were too many parties already involved. Myself, my family (my wife is a doctor and monday appointments were rescheduled), Uhaul's trailer I am to collect on Sunday, the owner of the goods I have to collect on Monday, etc.
So I went to ford this am to see what can be done.
So I went to ford and got this:
1)After finding out that the person in-charge is on leave,
2)the guy who replaced him was upset at me for demanding too much,
3)i was referred to a third party hitch professional
4)the third party hitch professional quoted a more expensive price that Ford did,
5) the third party hitch installer had to weld a hitch bracket for me and had third party wiring harness which had to be installed independently from the current ford system (I understand why cause with/out the ford specs, it may mess the computer up),
6)not understanding why I had to pay more for this than a genuine ford part/ job
I decided to call my San Francisco job off.
I felt this would be better than doing things wrong and having a third party guy also take advantage of me.
I like my car, its still new but I feel after sales service is very important. If you don't have good after sales service, the service you get may be responsible of destroying the quality of your vehicle. If I had the third party install the hitch and it was install below par, I may take it upon Ford for their lousy truck. And if they are going to continue making commitments, referring their client out and long term damaging the truck, That's FORD for you.
After that, I went to get a syquoya brochure from toyota.
After leaving ford with the appointment already made up, I remembered my $50 deposit. So the next day, I decided to call ford and try to cancel my appointment. When I called I was informed by the manager that I should not cancel my appointment and to bring up the $50 issue with their representative cause he feels that Ford should give me $50 rebate to compensate.
Being professional about it, given I still have to work with them for the trailer, I decided to go and cancel my hitch job. I did and and things went well. Being satisfied with U-haul, I went back to ford to 1) confirm my appointment and Informed them and, 2) to inform Ford that I was able to successfully cancel the proposed job with U-haul.
Satisfied with everything, I was able to slee well the next evening.
The next day I was informed that Ford will have to cancel. CANCEL! Because, a wrong part was delivered. Hmmmm.
I had to do something cause there were too many parties already involved. Myself, my family (my wife is a doctor and monday appointments were rescheduled), Uhaul's trailer I am to collect on Sunday, the owner of the goods I have to collect on Monday, etc.
So I went to ford this am to see what can be done.
So I went to ford and got this:
1)After finding out that the person in-charge is on leave,
2)the guy who replaced him was upset at me for demanding too much,
3)i was referred to a third party hitch professional
4)the third party hitch professional quoted a more expensive price that Ford did,
5) the third party hitch installer had to weld a hitch bracket for me and had third party wiring harness which had to be installed independently from the current ford system (I understand why cause with/out the ford specs, it may mess the computer up),
6)not understanding why I had to pay more for this than a genuine ford part/ job
I decided to call my San Francisco job off.
I felt this would be better than doing things wrong and having a third party guy also take advantage of me.
I like my car, its still new but I feel after sales service is very important. If you don't have good after sales service, the service you get may be responsible of destroying the quality of your vehicle. If I had the third party install the hitch and it was install below par, I may take it upon Ford for their lousy truck. And if they are going to continue making commitments, referring their client out and long term damaging the truck, That's FORD for you.
After that, I went to get a syquoya brochure from toyota.
