My 2021 F-150 has been at the dealership for 2.5 months because of the heat shield/driveshaft shaft recall. I took truck in April 22 and still don’t have it back. I have been given 7 different dates saying the part(driveshaft) would be in.
Ford does not help their existing owners. I say this because they continue to produce new trucks and I am pretty sure they all have driveshafts!
I have pretty much exhausted all avenues of help without actually hiring a lawyer. This has been a total cluster.

 

Because most dealerships are independently owned it might be a good move to take the truck to a different dealership.

 

If the drive shaft is on a major back order, going to another dealer isn't going to help.

I would contact the district manager. Probably won't help but the squeeky wheel gets the grease.

 

Speaking from experience with running a fleet,
I sent a vehicle for a time consuming repair to a dealership that I had very good relations with.
Every time I called to follow up on what was getting done , I kept getting the reply, waiting for parts. Then I went to see what the problem was only to find the truck was still out in the yard where I left it. They never brought the truck in to do anything. You better believe that changed before I left. Soooo, if you don't have any leverage to make things happen, take it to a different dealership.

 

They have now moved the date back to receive the driveshaft another 5 days!

 

If the drive shaft has not been damaged and driveable, I would have them call you when the part comes in and drive it.I am assuming you tried to get a loaner car without success.

 

I do have a loaner car( Fusion Hybrid). Lol. Not quite a even up trade and there is a reason I bought a truck.
Also I have been told the truck is undrivable by Ford. People have recommended that “ if it was mine I would go get it”. Problem is that if it breaks down and damages another part or worse I get in a wreck, Ford wouldn’t cover it.
I am pretty sure if I ordered a new truck 2.5 months ago I would have it!

 

We are talking a drive shaft, not a major repair. They can take the drive shaft off and then push the truck back in the yard, what will that accomplish? If the part is not available, there's not much that can be done and other dealers are going to be suffering the same problem.
Unfortunately, the consumer is the one who suffers from what is likely some cost cutting measure done by Ford.

 

I just got my 2019 F-150 5.0 back after going through three weeks of every excuse in the book by the third dealership over why my truck under powertrain warranty that had thrown the P0012 code was not being repaired. Finally got the ball rolling on it by coming in with chair, a book, and a cup of coffee bright and early and telling them no worries that I had all day to wait. After that I went by the dealership every few days to check on what was happening in addition to daily calls for updates. Basically I had to be a very polite, but extremely persistent pain in butt.

 

Surprising what you learn hanging around a dealership for a few days.
They do have schedules and commitments like everybody else, but all the customer really wants is an honest answer and sometimes we can read in between the lines.

Having been on both sides as a tech and service manager it is not difficult to understand how things work.
We couldn't do enough for a pleasant customer that wasn't demanding. Sometimes that is just the way it is.