Hello everyone from Tampa. I have been working for 3 years here as a service advisor always looking to sharpen my skills.

 

Maybe the answers to some questions might help.
In your training do you ask as many questions as possible of the customer because this can save the tech a lot of time with the more info you can extract from the customer the sooner the problem can be found and corrected plus this allows more work to flow thru the service dept and the dealership, if that is where you are employed,builds a good reputation. Can you ask a customer to drive the vehicle so you can observe and provide how they drive what they do to bring the problem on ?
As you know the tech cannot always get to the customer to ask addl questions so you are the link between the customer and the tech.
A good service advisor is a very important part of the whole picture. Nice to know you are are trying to make the whole picture a lot easier to understand, thank you.

 

Thank you very much for the response. Over the 3 years working here I have learned how to speak with customers and ask the right questions to save as much time as possible for the techs. I overall enjoy being an advisor helping customers

 

Most folks have no idea of what can cause vehicle to perform poorly. and the more you learn the more valuable you are to the service dept.
Keep up the good work and attitude.

 

true 95% of the customers have no idea. thank you for the kind words!

 

Welcome aboard 👍