Just received a notice from Ford about our 2017 Escape we bought new. We have driven this car 26,000 miles in about 28 months and there has been no issues with the car. It is primarily my wife's car and it is pampered and driven easily. Now we have received a notice from Ford Customer Satisfaction Program about action 19B37 which needs to be completed immediately. They informed us that engine coolant can leak into the cylinders and this can cause serious problems if not corrected. However I question the corrective action they want to take !!! A software patch to the onboard engine computer supposedly will correct this issue!!!!!!!!!!! Now I have turned a wrench in my lifetime and never have I resolved a leak with a software patch. It has always meant replacing a gasket or a seal. How can this problem be corrected with a software patch?? The dealer claims the software patch will cause the engine to run cooler by extending the run time of the radiator cooling fan. Here we are in the middle of winter and engine cooling is not much of an issue, I cannot imagine what this will be like in the heat of summer driving. Our coolant reservoir tank is almost dry so I'm sure my car is experiencing the condition mentioned in 19B37, The coolant must be going in the cylinder because there are no signs of a leak anywhere in my garage or on the outside of the engine. I'm now focusing on what the future holds for this current Ford Escape. I have no confidence in a software patch fixing a leak. Will this problem show up after the 36K warranty expires? Will Ford come back with a permanent fix for those of us stuck with a faulty design? I've always owned Fords and had 4 new trucks, taurus, T Bird, and others. This is possibly my departure from Ford if it is not resolved. My old Escape is a 2008 and has 152,000 miles and runs great with no issues. Now the Eco Boost is on thin ice with me. Several years ago Ford's 6.0 Diesel fiasco caused me to put a Ram Cummins in my garage. Come on Ford!!!! You're stopping a leak with a software patch!!

 

Well my appointment for the recall 19B37 is completed now and I was informed Ford will be replacing my engine next week. My particular case was probably more critical since I have been losing coolant. They did a pressure test and determined the leak is into a cylinder. According to the service manager not all of these vehicles get a new engine. Out of the nearly 50 software upgrades they have completed mine was the first one to require engine replacement !! I'm very pleased with this for I felt a software patch was only a band-aid approach to making it less likely I would suffer severe engine problems down the road. Now I can plan on keeping this car for a while. Otherwise with just a software patch I would definitely trade it before the 60,000 mile warranty expired.

 

Thanks for sharing that info with us.
Glad to hear you received the service and correction that was required.

 

Took my daughter's 2018 Escape in today for the 19B37 recall and she had no apparent damage from the coolant leak yet. They just did the software update. However I did find out how they determine who gets the new engine block. By running diagnostics on the system, if they see any misfires on a particular cylinder then that alone sets things in motion for the block replacement. My 2017 had significant misfires on one cylinder however i could not detect it when driving. The engine computer is smart and fast. It reads things a driver cannot notice.

 

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