I have a 2016 F150 Platinum, 1.5 years old, garage kept, have only used the moonroof a handful of times.

Noticed a small rattle while going over bumps, upon opening the roof it became jammed, luckily I was able to close it back and get a seal.

I took it to my local Ford dealer for service, was told that the rapier would be $1,900.00!!!!

I then contacted Ford, opened a case, was informed today that they have reviewed my case and regret to inform me that they are not able to provide financial assistance to address the issue.

I purchased a PREMIUM FORD VEHICLE. This is not acceptable. I should have gone with a Denali.

Has any else had this type of issue?

 

Did they explain why the cost to repair was so large?

 

They said because there was a lot of labor involved.

 

That might be true, but when there is a large estimate with a lot of labor involved , there is no shame in asking ,just what has to be done that consumes so much time?
Just throwing a figure and not explaining what is involved would not be appreciated by anyone , ,have you considered getting a second opinion?

 

Being a 2016, why would it not be covered by the 3yr/36,000 mile warranty? Are you over the 36,000 miles?

"Noticed a small rattle while going over bumps, upon opening the roof it became jammed, luckily I was able to close it back and get a seal."

Sounds like the Mercedes guy who was informed by the dealership that it would cost over 5K to repair his sunroof. Ended up being a little stone that got inside the track and was removed by a local mechanic for a few dollars.