DONT BUY A 2013 Fusion
#1
DONT BUY A 2013 Fusion
New owner who was not told that if something happened to the car, like accident or in my case Deer Strike, that Ford does not have the parts available to fix the car. 6 weeks and still waiting parts like bumper and hood latch. Several contacts with Ford customer service results in “sorry” you should contact a local Ford dealer and order your parts. A local Ford dealer is fixing my car! Ford support on this stinks! I have been a Ford man for over 40 years. Maybe not so much anymore.
Last edited by msully; 03-01-2013 at 06:38 AM.
#5
Having been in similar situations, the squeeky wheel gets the grease !!
Call or visit them daily and demand to know the progress on the vehicle and note where the vehicle is parked. Out of site is out of mind. If you offer to help get the parts let us know their reaction.
Call or visit them daily and demand to know the progress on the vehicle and note where the vehicle is parked. Out of site is out of mind. If you offer to help get the parts let us know their reaction.
#7
Update
Ford has contacted me. They agreed parts necessary are on a National back log. I called 7 different Ford dealers and all 7 stated they are waiting parts for Fusion and Cmax. Got it. Yes the deer strike was while I was driving. Don't hate the car, in fact love it. Hate that the distribution process is flawed to say the least. Hate that it took 3 weeks of back and forth with Ford to get acknowledgement there was a problem. Ford is sending (I hope overnight) my parts.