I have driven GMC's all my life and decided to buy a Ford Platinum F150. After spending 65k on a truck, I expected to have a good service department -ohh was I wrong. This has been the worst experience in my life. I assume The local Lincoln dealership can do the warranty work, right? I am almost to the point to go trage it for a Denali....am I the only one to expedite poor service?

 

Welcome to the site..

What's the service issue?

 

I think a lot of it has to do with the Management of a particular Dealership more than anything by Management allowing things to happen that shouldn't. No check and balances.

When our Lincoln MKZ is home in New York, it goes to Towne Lincoln.
When our Lincoln MKZ is home in Arizona, it goes San Tan Ford.

My 2015 Lariat Supercrew is in Arizona and hasn't needed anything, But, if it does, it will go to San Tan Ford unless their service practices change.

My son just bought a new Cadillac CTS a month ago and the steering went out on it. Called the selling dealership and he was told to "Just drive it (steered like a tank) until they could get it in sometime that week". No offer of "We'll pick it up and provide a loaner for you"...NOTHING!

My Friend bought a new 2015 GMC 2500HD 4x4, had it serviced (oil change) at the selling dealership and they forgot to add the oil to the engine...AND they left the old filter on.

Of course, Dodge isn't out of the woods either. Friends 2016 Ram Laramie Limited made it out to the road before the rear wheel fell off after having the tires rotated at the selling dealership.

 

Hayapower-there are several. You can't back up with a trailer hitch or the sensors go off; the seat is moving inside the bottom of the seat, the driver seat itself has horrible wear patters that it should not have, the touchscreen does not work sometimes, the ac button has already broke etc. the service dept is just totally unresponsive, which is very surprising to me.

 

If I might add a few points,
having worked for a ford dealership at one time , the sales dept and the service dept were very concerned to please the customer and it was a pleasure to work there. Times have certainly changed and you are not alone with unsatisfactory performance from your dealer. It has become increasingly difficult to find qualified personnel to fill openings in the service dept. The frustration goes right up the ladder to the dealership management and that is no excuse for disregarding customer dissatisfaction. That said , patience pays in these instances and , I really don't like saying this, but so does a box of donuts for the service dept. Maybe I said too much, but the old story of flies with molasses and vinegar sometimes works wonders. I know you should not have to consider this, but !!!!