2013 Ford Escape 2.0 L FWD SEL - My Ford Touch
#1
2013 Ford Escape 2.0 L FWD SEL - My Ford Touch
Hi there,
Purchased a 2013 Ford Escape 2.0 L FWD SEL. The vehicle currently has just over 6,000 km. Recently I have been experiencing problems Sync/My Ford Touch (MFT). I have had to perform about 6 master resets on the car - the first two due to MFT not being able to recognize my iPhone 4. The next two resets - not being able to stream via blue-tooth and the last two resets - using navigation - the navigation works but there is no voice or turn by turn. Prior to these resets (one of which was performed by the dealer) the system was working/pairing/streaming fine and navigation was functioning properly. Now everything else works but no navigation. I have called Sync support - I have the latest updates. I have called the dealer and I have an appointment in the near future but they are likely to do a complete install of the Sync system (not a master reset). Hopefully that works. I have read that MFT has many problems. I really thought that they would have fixed it by now. When you pay for upgraded features, you expect things to work. Any advice on how to correct this problem?
Purchased a 2013 Ford Escape 2.0 L FWD SEL. The vehicle currently has just over 6,000 km. Recently I have been experiencing problems Sync/My Ford Touch (MFT). I have had to perform about 6 master resets on the car - the first two due to MFT not being able to recognize my iPhone 4. The next two resets - not being able to stream via blue-tooth and the last two resets - using navigation - the navigation works but there is no voice or turn by turn. Prior to these resets (one of which was performed by the dealer) the system was working/pairing/streaming fine and navigation was functioning properly. Now everything else works but no navigation. I have called Sync support - I have the latest updates. I have called the dealer and I have an appointment in the near future but they are likely to do a complete install of the Sync system (not a master reset). Hopefully that works. I have read that MFT has many problems. I really thought that they would have fixed it by now. When you pay for upgraded features, you expect things to work. Any advice on how to correct this problem?
#2
Took my car to the dealer for oil change and tire rotation. Had them run a diagnostic on Sync - turns out that it came with an error code and are now recommending the module be replaced - chip set. They ordered it for me. Just waiting. Oddly enough, Ford Canada sent me a letter stating that they are extending the warranty on the MFT up to 5 years regardless of mileage. For now I am pleased. Hopefully the module corrects the problem.
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09-15-2013 04:08 AM