02 Explorer Issues & Customer Service
#1
02 Explorer Issues & Customer Service
I have spoken to numerous 02 owners across NYS that have experienced similar problems and I am just reaching out to see how many more have experienced the same. The range from:
1) Back hatch cracking
2) Wheel bearing replacement
3) ELectric door lock
4) Gear and pinon replacement (maintenance bulletin TSB 05-23-3 issued 11/4/05)
In addition, how has your customer service been? I had mine in for a repair for #4 above (whole another story) and ended up being in the shop for 40 days! Seems in the process they broke a rear tie rod and initial reports was that part was not going to be available until 6/10/08! Seems that there are no after market parts available and is only made overseas (China). When I escalated both the issues to Ford's customer service, I received an unsatisfactory response from the Customer Care Center Rep. When I wanted to raise this beyond this rep, I was told that he was not at liberty to transfer my call to his supervisor!
Thanks in advance!
Frank
1) Back hatch cracking
2) Wheel bearing replacement
3) ELectric door lock
4) Gear and pinon replacement (maintenance bulletin TSB 05-23-3 issued 11/4/05)
In addition, how has your customer service been? I had mine in for a repair for #4 above (whole another story) and ended up being in the shop for 40 days! Seems in the process they broke a rear tie rod and initial reports was that part was not going to be available until 6/10/08! Seems that there are no after market parts available and is only made overseas (China). When I escalated both the issues to Ford's customer service, I received an unsatisfactory response from the Customer Care Center Rep. When I wanted to raise this beyond this rep, I was told that he was not at liberty to transfer my call to his supervisor!
Thanks in advance!
Frank
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Sledgehammer
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05-22-2007 10:41 AM