Hello All,

I just signed up on the forum and am in desperate need of help.

I bought a 2020 Fusion Hybrid in July of this year from a dealership that has been my worse consumer experience of my life. I'll spare you the details, but I can't get a straight answer out of them WHEN they decide to reply to me. I have had to boost my car around 8 times now with the record being 5 days parked between excursions (at least my portable booster is paying for itself immensely).

Two times I had Ford roadside assistance out and both times they said something is very wrong (since the car is so new - my 1st boost was 2-3 weeks after I bought it) and that I need to bring it to the dealership. After a combined 5 days in the shop the dealership said there is nothing wrong with the car (though they never address whether or not there is a requirement to drive the car every 2-3 days or I have a $35k brick). I had front sensors installed after I bought the car and was mislead thinking they were Ford parts, however they were actually some random aftermarket installation so the service department instantly blamed the sensors.

The installer swears up and down that it is not possible for the sensors to be draining the battery as they only draw power once the car is started. I even had the sensors disconnected and the car required boosting after 6-7 days parked so I suspect the sensor installer is telling the truth.

My questions to the experts out there since Ford will not answer me:

1) What is the rough average length of time a properly functioning fusion hybrid can stay parked before it would likely need a boost?
2) Is it normal that the Nav/display system boots up (becomes usable) several orders slower than the 2013 fusion's system?

I greatly appreciate any help anyone can provide.

Thanks,
Brad

 

Sometimes something simple can get into the picture.
If they did a thorough check,,,,,,,,,,,,,,,,,,,,,,,,,,sometimes conditions are present where we park the vehicle that are not present at the dealership AND maybe that is possibly why they cannot find anything wrong..

Late model vehicles contain many modules among which are some that sense the remote is close by or something else is preventing the modules from going into "sleep mode", and that can result in battery drain problems..It sounds far out, but can drive a tech up the wall looking for a problem that doesn't exist.
For example if you park your vehicle in the parking spot and you remove the remote AND the vehicle next to it can transmit a signal that is preventing the modules in your vehicle from going into and staying in sleep mode, well it has happened before so maybe give it some thought.

 

Daughter went out to start her 2010 Ford Fusion and the battery was dead. We jumped the car and it started without issue, but now she has no power. No radio,heat,lights,power locks, and I can’t get the car shifted out of park. Dash reads that the parking brake is on and the door ajar light is on. I have zero clue what this could be. Any help is much appreciated.
thanks,
Ryan

 

You might try the following,

Remove the negative battery cable from the battery post..
Hold that removed cable end against the positive cable end for a few minutes. (Battery is completely out of the picture). This will allow any wrong info that got into the vehicle computer to be drained out. After a few minutes , reinstall the negative cable end back onto the battery negative post. Start the engine without touching the accelerator pedal, and allow the idle speed to reset itself. Give it a few minutes. Then see if your previous problems went away.

You will need to reset your radio stations and things like memory seat or mirrors. Not that big a deal. If you are happy with the result , take the vehicle for a short ride (few miles) and allow the shift points to also reset. .. That usually helps get rid of the gremlins. Let us know how you make out with this OK? Thanks.

 

will do.... thank you

 

Observe you have not been back in 6 weeks and therefore recognize this is a reply blown into the wind, but join AAA until you get it figured.