I own two Ford vehicles a F350 Ford diesel King ranch 2016 and a 2018 Ford explorer Platinum two of Ford's top of the line vehicles. The Ford explorer third row electric seat began having issues within the warranty period at 21k miles and within 1 month of the vehicle warranty expiration. Just a couple of weeks after the expiration of the 36th month warranty but well within the 36k mile warranty (25k miles on The vehicle) third row seat would no longer operate (only having been used a few times). One of the main reasons we purchased the vehicle was for the third row seat for our grandchildren. After several trips to two different dealerships it was determined that the wire harness would need to be replaced and in order to do that apparently much of the vehicle needs to be disassembled . A very significant effort and expense to repair. I felt surely Ford would stand behind me and rectified what was clearly a defective mechanism. After several months of back and forth and Ford stringing me along ultimately they would not provide ANY assistance. Worse multiple requests for them to provide that decision in writing we're simply ignored. I have never been so appalled at a major corporation's lack of professionalism in handling a customer service issue.

My experience with them has left me realizing that FORD is a two-bit company not interested in customer service or standing behind their product.

FORD NEVER AGAIN
Sent from Yahoo Mail on Android